Phone Training for Small Business
Turn More Calls Into Customers
Your phone is your fastest path to revenue—but only if every call is answered, handled well, and followed up with intention. Our Phone Training program turns front-desk teams, owners, and managers into confident closers who book more appointments, capture more leads, and create 5-star customer experiences.
Who This Is For
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Local service businesses (home services, salons/spas, medical/dental, legal, fitness, coaching, boutique retail)
- Teams that miss calls, forget to capture info, or struggle to convert inquiries
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Owners who want consistency, accountability, and simple scripts that actually work
Outcomes You Can Expect
- Higher call-to-appointment conversion
- Fewer no-shows (confirmation + reminder flow)
- Consistent name/number/email capture
- Better reviews & referrals from delighted callers
- Faster speed-to-answer and tighter handoffs to staff
- Clean CRM/booking records that power smart follow-ups
What’s Inside the Training
1) The Perfect First 30 Seconds
- How to answer (tone, pace, greeting, energy)
- Build instant trust in 10 seconds
- Control the call without sounding “salesy”
2) The Core Script (Adapted to Your Business)
- Identify → Empathize → Clarify → Guide → Book → Confirm
- The exact phrasing for price shoppers, “Do you take walk-ins?”, and “I’m just looking”
- How to offer the next best action (appointment, quote, estimate, consult)
3) Lead Capture & Booking Flow
- Name, phone, email—without awkwardness
- Calendar booking + confirmation language
- Deposit/no-show policy (if applicable) that customers accept
4) Objection Handling, Made Simple
- “That’s too expensive.”
- “I need to talk to my spouse/partner.”
- “I don’t have time.”
- “Text me the info.” (what to text + how to keep momentum)
5) Voicemail & Missed Calls That Still Convert
- Voicemail script + callback ladder (1–2–5 cadence)
- When to text vs. call back
- “Triple-touch” method that feels helpful, not pushy
6) Follow-Up & Review Engine
- Post-call/on-hold text templates
- Post-visit review ask that actually gets posted
- Referral nudge that doesn’t feel like begging